Returns Policy

Returns Policy

Hayden-McNeil Returns Policy as of 5/01/2013

Please review your invoice to determine which Returns Policy applies to which titles you purchase.

Returns Policy 1

Concerning ISBNs with a format of: 978-0-7380-####-#. 10% of quantities purchased within 12 months of the invoice date. Permission to return must be authorized in advance by fax: 888-806-7220 or email: This email address is being protected from spambots. You need JavaScript enabled to view it. . Books must be returned within 90 days of authorization. All returns must be in sellable condition (price stickers removed, etc.) Unauthorized returns and returns in excess of authorized quantities will be returned at your expense.

Returns Policy 2

Concerning ISBNs with a format of: 978-1-930882-##-#. 100% of quantities purchased within 12 months of the invoice date. No prior permission required. Returns must be marked with invoice number on the outside of each carton. Copy of invoice, packing list, and chargeback paperwork must be included in each box. All returns must be in sellable condition (price stickers removed, etc.) Improper returns will be returned at your expense.

Returns Policy 3

For nationally adopted titles & access cards only. 100% of quantities purchased within 12 months of the invoice date. Permission to return must be authorized in advance by email: This email address is being protected from spambots. You need JavaScript enabled to view it. or fax: 888-802-7220. Books must be returned w/in 90 days of authorization. All returns must be in sellable condition (price stickers removed, etc).

Labeling Instructions

Returns address: Hayden-McNeil Returns Center, 46201 Five Mile Rd, Dock 13/14, Plymouth, MI, 48170. Returns made under policies 1 and 3 must have the Return Authorization number written on the outside of each box received by our warehouse. Returns made under policy 2 must have the invoice number written on the outside of each box received by our warehouse. Boxes without proper identification may be refused and returned at the customer’s expense. Returns that require more than one box must be labeled with a box number (ex: 1 of 5, 2 of 5, etc.).

Paperwork Requirements

Each return must contain a packing list and a copy of the original Return Authorization (policies 1 & 3) and any applicable chargeback paperwork. All required document ID’s (ie: Charge Back/Return Numbers) must be provided with the return for proper identification (if applicable). Failure to provide these documents may result in an unacceptable return that will be sent back at the customer’s expense.

Acceptable Returns

Credit will be issued for up to the authorized quantities upon receipt of the product in sellable condition. Sellable condition means:

No stickers or sticker residue
Packed correctly (see our shipping guidelines below)
Covers are not bent, torn, or scratched
Shrink wrap is still intact for packaged titles

Customers that do not follow our instructions will have their returns sent back to them at the customer's expense. Common reasons returns get sent back:

Books are sent without authorization
Returned quantity exceeds authorized amount
Required information not on outside of box
Improper packaging materials/box
Books are not sellable as new
Item has been obsolete for over one year

Obsolete Titles

If a customer returns an obsolete title without proper authorization, the return may be refused, and the product returned to the customer at the customer’s expense.

Shipping Guidelines

Use strong, undamaged corrugated cartons (275lb test cartons are best). Avoid re-using shipping boxes. Pack securely and tightly using appropriate packing materials (do not use shredded newspaper or packing peanuts). Limit cartons to 45 lbs.

If the cartons are not packed properly, and items are damaged as a result, credit may not be given and we will discard or return product to the customer at the customer’s expense.

Due to the large volume of returns we will not give partial credit. If some of a return is unacceptable, we will send the entire return back at customer’s expense.

Credit Memo Guidelines

All credits and refunds must be applied within one year of Credit Memo issue date. Unapplied Credit Memos will become void after one year. Requests for a refund check must be made in writing via email: This email address is being protected from spambots. You need JavaScript enabled to view it. or fax: 888-806-7220 (addressed to ATTN: Accounting).

Credit Memo Discrepancies:

If quantities of returned titles received do not match quantities stated on your Charge Back paperwork, you will receive a Charge Back Discrepancy Notice via email, fax, or mail. All disputes to the validity of the Discrepancy Notice must be made within 30 days of dated notice. All disputes made after 30 days have expired will not be reviewed.

Shipping Claims

All shipping claims concerning damaged and shorted shipments must be made within 30 days of shipment receipt. Claims can be submitted via phone: 888-462-6651, fax: 888-806-7220, or email: This email address is being protected from spambots. You need JavaScript enabled to view it. by an authorized store employee.

Claims should include invoice #, claim description, applicable shipping documents, and preferred resolution (credit or replacement). Hayden-McNeil reserves the right to reject incomplete or late claims.

Questions?

If you have any questions regarding any of our return policies, please contact us at: 888-462-6651.

Hayden-McNeil